Here when you need us
If you are experiencing a life-threatening emergency, call 9-1-1 or your local ambulance service.
At Rome Health, we bring together a team of experienced professionals who use evidence-based practices to deliver exceptional clinical care and personalized attention when you need emergency care.
When it comes to emergency heart treatment, every moment matters: and our team at Rome Health has earned the Lifeline Gold Referring Quality Achievement Award from the American Heart Association for providing life-saving treatment to patients who experience severe heart attacks.
Compared to national benchmarks, the Emergency Department at Rome Health delivers care faster than the average hospital. Wait times can vary significantly depending upon the number of patients that need care and the seriousness of their conditions; but, most patients can expect their visit to take less than three hours from arrival through discharge.
Open 24 hours-a-day, 7 days-a-week, the Emergency Department provides medical care to nearly 30,000 people each year. No one is turned away, regardless of their ability to pay for care.
The Emergency Department was constructed to provide patients with privacy and comfort. Each private room includes a flat-screen television to help you pass the time while you wait for test results or treatments. The department features several specialty rooms for patients seeking treatment as a result of a cardiac or trauma emergency, behavioral health crisis, infectious disease, and assault or domestic violence.
What to expect in the Emergency Department?
Upon arrival, the patient is seen by a triage nurse who prioritizes care needs based on symptoms being experienced and how sick or injured the patient is. People with life-threatening problems will always be the first to be treated.
Part of our medical evaluation involves gathering information about your existing medical condition and medical history.
Here is a list of some of the information that we will request:
- Name(s)and specialties of current doctor(s)
- Name(s)and dosage of current medication(s)
- Any drug allergies
- Any recent medical problems or surgeries
- Date of birth
- Health insurance information
- Religious beliefs/preferences; and
- Living will or advance directives
Time spent in the Emergency Department can vary depending upon what kind of tests are ordered, if an additional specialist needs to be called in, and the number and severity of patients seeking treatment. It can take up to two hours to get test results back and then those results may prompt more testing.
If the decision is made to admit you to the hospital, it may be necessary to keep you in the Emergency Department until a bed in the hospital is ready. In some cases, patients must be transferred to other facilities to receive specialized medical care that is not available at Rome Health.
Patients, who are able to go home after their Emergency Department visit, will receive a detailed care plan and instructions to follow-up with their physician.
Qualified Emergency Practitioners
The Emergency Department nurses are certified in advanced cardiac life support and have had extensive critical care training. The physicians working in the Emergency Department are contracted through the hospital-based physician service Team Health, and are board eligible or board certified in emergency medicine. Physician specialists from the hospital’s medical staff are also available when an Emergency Department case calls for their skills.
Family Members are Welcome
A family member or friend can accompany you into the Emergency Department treatment area; however, the staff may ask your visitor to leave during some procedures. In most cases, the number of visitors is limited to 1 or 2 because of space constraints. Once your family or friend has been allowed into the treatment area, traffic in and out of the Emergency Department must be kept to a minimum.
Emergency Department
1500 N. James St. Rome, NY 13440
