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  • Rome Memorial Hospital names Andrew Bushnell, MD, MBA, FACEP as Chief Medical Officer

     Andrew Bushnell, MD, MBA, FACEP, of Manlius, has been named chief medical officer (CMO) at Rome Memorial Hospital. Dr. Bushnell had served as interim CMO since April, following the departure of Frank Ehrlich, M.D.  

    “Dr. Bushnell possesses the leadership skills that are essential to facilitate change through the collaboration of diverse teams to advance quality and foster strategic growth for our hospital,” said President/Chief Executive Officer David Lundquist. “In addition, his established working relationships with the hospital’s medical staff provide an important asset as we work together to achieve these goals.”
    Dr. Bushnell, a graduate of Johns Hopkins University, Baltimore, Md. and the University of Maryland School of Medicine, completed his residency at SUNY Upstate University Hospital in Syracuse.
    The Chief Medical Officer is a key member of the hospital’s senior executive team and helps to determine the overall clinical vision and business strategy of the organization. In addition to his role as CMO, Dr. Bushnell will continue as medical director of the hospital’s Emergency Department.
    “As CMO I am part of the team that will strategize, develop and implement clinical programs to provide and grow healthcare services in Rome,” Dr. Bushnell said. “The CMO has additional duties to guarantee the delivery of the highest quality medical care, by overseeing the clinical operations of the hospital staff.”
    Dr. Bushnell will also serve as a liaison between the medical staff and the hospital’s administration and staff. He provides oversight for the Medical Staff Office, which supports physician recruitment efforts, manages the credentialing process, and fosters ongoing performance improvement.
    “I will provide medical oversight and leadership to ensure that our patients receive affordable, compassionate, quality healthcare,” Dr. Bushnell continued. “I want to create personal ownership and responsibility by developing a culture that encourages and applauds exceptional performance and gently channels activity toward expectations. It is my responsibility to make certain healthcare delivery at Rome Memorial Hospital runs smoothly.”
    Dr. Bushnell also earned a master’s of business administration degree from the University of Vermont, which he says has helped him to understand the importance of customer service.
    “Customer service is truly the business we are in,” he explained. “We have to assure that the services offered to patients not only meet their medical needs, but also their emotional needs as well.”
    Dr. Bushnell said the greatest challenge he faces as CMO is to help guide the hospital in today’s rapidly changing healthcare environment.
    “I believe my ability to listen to all sides of an issue, when faced with difficult decisions, is an important asset for the position of CMO,” Dr. Bushnell said. “This ability, whether applied in the emergency department or the administrative office, is critical in the successful resolution of problems which may arise.”
    For Dr. Bushnell, the best part of being a doctor is the ability to help his patients. In his new role as CMO of Rome Memorial Hospital, he said he is most looking forward to being able to help the hospital staff to provide patients with the best possible care.
    “The best part of this job is hearing from our patients and our community that the healthcare experience delivered by our organization surpassed their expectations,” Dr. Bushnell said.

    Bushnell, Andrew MD 
    Andrew Bushnell, MD, MBA, FACEP