• Financial Assistance
    Rome Health is proud of its not-for-profit mission to provide quality care to all who need it - 24 hours a day, 7 days a week, 365 days a year.

    If you are under insured or do not have health insurance and worry that you may not be able to pay in full for your care, we may be able to help. Rome Health provides financial aid to patients based on their income and needs. In addition we may be able to help you get free or low-cost health insurance or work with you to arrange a manageable payment plan.

    For more information or questions you might have please contact our Financial Assistance Coordinator in our Business Office located at 245 Hill Road in Rome at (315) 338-7077.

    We will treat your questions with confidentiality and courtesy.

    It is important that you let us know if you will have trouble paying your bill; Federal and State Laws require all hospitals to seek full payment of what they bill patients. This means we may turn unpaid bills over to a collection agency, which could affect your credit status.

    The amount of discount varies based on your income and the size of your family. Rome Health discounts patient accounts up to 100% depending on family income in comparison to the federal poverty level.  Please see
    our policy for specific guidelines and exclusions. 

    How Do I Apply For a Discount?

    You may download a copy of our financial assistance application by clicking here.You will need to provide proof of income, such as a copy of pension and/or Social Security check, pay stub or W-2 form. If you cannot provide any of these, you may still be able to apply for financial assistance.

    Mail your completed application form to:

    Rome Health
    Business Office
    245 Hill Road 
    Rome, NY 13441

    You have up to 240 days after receiving your first post discharge billing statement to submit the application.

    As soon as we have proof of your income, we can process your application. You can apply for a discount before you have an appointment, when you come to the hospital to get care, or when the bill comes in the mail.  

    Payment Plan

    Even if patients don’t qualify for financial assistance, Rome Health will work with you to develop an extended payment plan. When people are having difficulties paying their bills, the most important thing for you to do is contact the Business Office to explore your options.

    Free or Low-cost Health Insurance

    Rome Health's Certified Application Counselors can help you enroll in an insurance program that fits your budget and needs including Medicaid, Healthy NY, Child Health Plus or a NY State of Health qualified health plan.

    To schedule a confidential appointment, please call (315) 356-7723 or 356-7724.

    In addition, you may meet with enrollment representatives from Fidelis Care NY and Mohawk Valley Perinatal Network. To make an appointment, call Fidelis at (315) 373-1214 or 414-1522 or Mohawk Valley Perinatal Network at (315) 732-4657.

     For a copy of Rome Health's financial assistance policy, please click here.